Please note that we do not entertain returning a product. There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer helpdesk team who will guide you on the process for the same at our Customer Service number. Or write us an e mail to info@pickuptown.com

Conditions to request replacement:

• Please notify us of receipt of a Damaged / Defective product within maximum 8 hours of delivery.
• Products/Items should be UNUSED.
• Products should be returned in their original packaging along with the original price tags, labels and invoices.
• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

Processing replacement:

• We will process the replacement after receipt of the product by Pickup Town or its business partner with meeting the above conditions of the product.
• Time taken for processing the replacement based on the availability of the stock.
• Shipping the replacement will be based on our shipping policy from the time of dispatch.